FAQ

Everything you might want to know

Ordering, delivery, packaging, reheating and allergens. Can't find it? Use the contact page and we'll reply the same day.

When can I order?

The new menu goes live every Tuesday at 10 AM ET and ordering closes Thursday at 5 PM ET. Between Thursday evening and Tuesday morning the menu is closed while the kitchen cooks and delivers.

Is this a subscription?

No. Every week is à la carte — order when you want, skip when you don't. No plans, no boxes, no commitment.

Where do you deliver?

Across the GTA. Enter your postal code on the homepage to check that we reach your address — we'll confirm your delivery time after you order.

How much is delivery?

$10 on orders under $30, $8 from $30, $5 from $50, and free on orders of $75 or more.

What sizes do the mains come in?

Every main comes in two sizes. 32 oz ($17.50) is the main dish only. 24 oz ($12.50) is the main dish served with a carb side such as pilav or purée, 24 oz in total. Order 5 or more mains of the same size and every one of them drops to $15 (32 oz) or $10 (24 oz); the discount is applied in your cart automatically. Pick the size on each dish card before adding it to your cart.

How does the free pilav work?

Add 5 × 32 oz mains to your cart and a free 32 oz Şehriyeli Pilav is added automatically. Add 7 and you get two. 24 oz mains already come with a carb side, so they don’t count toward the free pilav. It appears in your cart as “Free — included with your order” and can't be added or removed by hand.

How long does the food keep?

3–4 days refrigerated. Most mains and soups freeze well for up to a month.

What about allergens?

Every dish lists its allergens (dairy, gluten, nuts, egg, sesame) and the menu can be filtered by no-gluten and no-dairy. Everything is prepared in one kitchen, so we can't guarantee zero cross-contact for severe allergies.

Can I change or cancel my order?

Yes, until Thursday at 5 PM — reply to your confirmation email or use the contact page. After the cutoff the kitchen has already bought and started cooking, so changes aren't possible.

What if something is wrong with my order?

Message us the same day with a photo and we'll make it right — a replacement on the next delivery or a refund. See our refund policy for details.

How can I pay?

Credit card at checkout. Cash or e-Transfer are also welcome — message us after ordering and we'll arrange it.

Delivery area

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